Privacy policy

We are committed to protecting your privacy and the privacy of information you provide to us. Chemicell will not sell, rent, lease or even disclose customer information to third parties. Other terms of Chemicell's privacy policy are as follows:

Information Collection

When you engage in activities on our website like ordering or registering products, requesting technical support, or subscribing to newsletters and e-mail publications, we may ask you to provide us with information. Information we ask you to provide when purchasing or ordering will only be the information necessary to process your purchase or order. When fulfilling an order we will ask for your name, e-mail address, address (for shipping purposes), telephone number. We will use this information only for matters related to your order unless you request otherwise.

Additional information we may ask you to provide when choosing to engage in other activities on our website or within our products may include name, mailing address, telephone number, facsimile numbers, e-mail address, and other demographic information that will enable us to better understand the requirements of our customers and to continue to provide high quality products and services. This information request will be optional and required only to engage in certain activities.

How We Use Your Information

Any information collected will be used only by Chemicell to improve our products, services and website, or to communicate with you in the form of newsletters and notices if you give us permission to do so. Chemicell uses information and/or e-mail addresses for internal purposes only and does not sell, lease or rent information to third parties. A valid e-mail address is required to receive trial unlock codes for many of our products. Chemicell may use information it has collected to provide you with notices. This may include notice of an ability to extend a product's trial period, newsletters, website update notices, notification of the availability of new products or product updates as well as information on promotions and special offers. You can elect to not receive any further notices from Chemicell, by unsubscribing directly to any e-mail you receive.

If you enter into a trial period of Chemicell products, we may contact you via e-mail to provide additional information on our products and to survey you on your satisfaction with our products. We may also contact you to provide advance notice of termination of the trial period. E-mail is our preferred method of communication and we value the privilege to use it.

Chemicell may profile website activity and compile data in aggregate form in order to better understand user activities and the success of various ad campaigns. This information is important to us as it enables us to continue to provide products specific to our customer's interests. Site visitor behavior information is compiled in aggregate and does not represent individually identifiable information. Chemicell may hire certain outside contractors to perform services on our behalf (such as packaging & shipping). We will only provide those companies the personal information they need to complete the desired service. They are not permitted to use customer information for any other purpose.

Security of Your Personal Information

Chemicell takes the protection of the personal information you provide very seriously. Personal information collected is stored in password-controlled servers with limited access. When passing information over the Internet through Chemicell's InTouch service, information is protected through the use of encryption, specifically through the use of the Secure Socket Layer (SSL) protocol. However, perfect security on the Internet does not yet exist and we cannot warrant that our transfer of data is impenetrable or invulnerable to hackers.

Information submitted to Chemicell may be transferred across national boundaries to or from our staff in other countries. Internal data is shared through secured transmissions and maintained in secured databases. Chemicell will only disclose information if required to do so by law, legal process or if in good faith it is deemed necessary for the public interest. Chemicell may link website visitors to websites operated by third parties who are select partners of Chemicell. Chemicell attempts to select reputable partners but does not guarantee the security of any personal information disclosed on those sites.

Altering or Correcting Information

At any time you may review, alter or remove any personal information, including the permitted uses of your personal information, by contacting Chemicell at:

chemicell GmbH
Wartburgstraße 6
10823 Berlin

Privacy Issues and Concerns

If you have any questions or concerns regarding our online privacy policy contact us by e-mail at


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